About Us
Willow Creek Transmission opened its doors in 2004 in Florence SC. We were originally a small local business, helping anyone in the community who required transmission repair work or a transmission overhaul and update. However, we distinguished ourselves from competitors in the region with our 2-year, unlimited mile warranty and transmission services which outlasted anything else available. As our business grew, we developed experience and knowledge that allowed us to detect patterns of common failure and weakness which occur in different types of vehicles. Identifying these weaknesses helped us not only repair transmissions but upgrade them in the process, leading to a better-than-new transmission job. Word of our expertise and unique style of transmission repair spread, and people from out of state began pursuing us for transmission repair and transmission replacement services. Due to our reputation for high-quality, long-lasting transmission services, regional demand has helped us naturally expand into a business which now services folks anywhere from 10 to 100 to 1,000 miles away.
Continue ReadingShipping and Core Costs
We require that you return the old transmission to us. There is a $300 deposit for shipping which is refunded upon arrival. Getting your transmission shipped to a business address will be much cheaper, and it reduces the hassle in both receiving your new transmission and shipping us the old one. Our transmissions, on average, weigh around 250lb, meaning they are too heavy for UPS or FedEx and must be shipped freight. Canadian customers may opt to drive into the US to have it installed. We can also ship your transmission to the installer directly.
Warranty
Our warranty is 2yrs/unlimited miles. Should the transmission ever fail, we'll ship out a replacement anywhere in the lower 48, and the shipping is covered. Labor however isn't covered. If labor coverage is required, we have a Labor Warranty available for an additional $150, and it covers up to $600 of repairs, should the transmission have to be removed. This added labor warranty is optional, whether you accept it or decline it, it will be noted on your receipt. The labor warranty is also 2 years.
Insallation
We offer same day installation. Make an appointment, and we'll have your transmission and two mechanics ready to install. Come in at 8am and you'll be back on the road by 3pm. Installation is $550 plus fluid $60 plus cooler $60. Having trouble getting here? Sometimes our customers are in desperate need of transmission installation or repair, but they have no way to get here. However, unbeknownst to many, if you have AAA roadside and towing you can get your vehicle transported up to 300 miles at no cost to them. If you don't have roadside assistance of any kind, consider borrowing a truck and renting a trailer. If you're really having trouble, give us a call and we'll see what we can do to help out.